COVID-19 Customer Update
Important note: Due to the disruption being caused by COVID-19 deliveries will be delayed
In response to Government advice we are now taking some further steps to help ensure the safety of our staff and customers at this difficult time. For many weeks now we have been following guidelines on increased personal hygiene for staff and we have increased the frequency of our workplace cleaning schedule but now we will be implementing additional safeguards:
- From Tue 24th March our shops will no longer be open to the public until further notice. Please note our online shop is unaffected.
- We have already implemented our Business Interruption Plan and relocated as many staff as possible to work from home, this plan has been in place for over a week and means our Mail Orders Sales Team and our Customer Service Team are working at full capacity with currently no downtime on any of our business phone lines or online chat support.
- Our warehouse and logistics centre is still receiving stock and dispatching orders but the process is taking longer than usual. We have strengthened our policy on staff social distancing whilst at work and this will have an impact on our Picking and Packing process. This is unavoidable whilst these measures are in place to protect our staff and business partners but we are still working hard to meet all customer delivery expectations and our aim is that most customers will still receive their orders on the selected Preferred date.
If you have any questions about an order you have placed or you need advice please don't hesitate to contact us in the normal ways, either by email, phone or online chat - our teams are here to help!
Many thanks to all our valued customers and we really appreciate your patience as we do everything we can to continue supplying you with everything you need to keep playing, writing, recording and making music whilst we get through this together.
The GAK Team