COVID-19 Customer Update - Updated 2nd November
In line with the Governments recent announcement, our Brighton store will close to the public at 5:30pm Wed 4th Nov although our Click and Collect service will continue. Our web team, warehouse, mail order and customer service teams are all still fully operational and working hard to fulfil orders and support our customers.
Click and Collect
Our Brighton store remains open for Click and Collect orders, simply select 'CLICK & COLLECT' when checking out online or call our mail order team on 01273 665400 to place your order. We have a dedicated Covid secure location in-store to collect and pay for your items.
Online orders continue to be dispatched on-time with some delays of upto 24hrs due to high demand and Covid safe working restrictions.
In response to Government advice, we are now taking some further steps to help ensure the safety of our staff and customers at this difficult time. For many weeks now we have been following guidelines on increased personal hygiene for staff and we have increased the frequency of our workplace cleaning schedule but now we will be implementing additional safeguards:
- We have already implemented our Business Interruption Plan and relocated as many staff as possible to work from home, this plan has been in place for over a week and means our Mail Orders Sales Team and our Customer Service Team are working at full capacity with currently no downtime on any of our business phone lines or online chat support.
- Our warehouse and logistics centre is still receiving stock and dispatching orders and we are largely now back to normal service.
- Please allow up to 72 hours for returned items to be opened and inspected, our customer service department will update you on any return/refund as soon as they can.
We are currently experiencing longer call queues than usual due to demand, feel free to use the live chat or contact us section on the website. We aim to handle all internal emails within 24 hours on weekdays and 48 hours at weekends.
If you have any questions about an order you have placed or you need advice please don't hesitate to contact us in the normal ways, either by email, phone or online chat - our teams are here to help!
Many thanks to all our valued customers and we really appreciate your patience as we do everything we can to continue supplying you with everything you need to keep playing, writing, recording and making music whilst we get through this together.
The GAK Team