FAQ
Frequently Asked Questions
- What does ‘B-stock’ mean?
- B-Stock products are not brand new and consist of repaired or refurbished customer returns, end of line and ex display stock that may have damaged packaging or missing accessories. Please note, these items are usually ‘one off only’ offers and will be dealt with on a strictly ‘first come first served’ basis. Clearance items may only be purchased on-line using a credit or debit card and will only be sold to UK mainland customers.
- What does 'Returned Stock' mean?
- Returned Stock means that we sold this to a customer who simply didn't want it. You can expect these items to be new with slightly damaged packaging and showing signs of use unless otherwise specified.
- What does 'Ex-Repair' mean?
- Ex-Repair means that the item for sale had a fault that has been fixed by the manufacturer. There should be no need to ask us what this fault was as it is no longer present. You can normally expect these items to be in a 'used' condition and may have some blemishes unless otherwise specified.
- What does 'Ex-Demo' mean?
- Ex-Demo means that the item for sale has been demonstration stock in our store. We would normally only sell this after the item has become discontinued and therefore no longer needs to be on demo. You can expect these items to be 'well used' but not damaged unless otherwise stated.
- What does ‘Secondhand’ mean?
- Secondhand items are pre-owned products that are often well-used but fit for purpose. These items are ‘sold as seen’ but they will be covered by our 7 Day returns policy and include a 3 month warranty.
- Do B-Stock, Ex-Demo or Secondhand Products come with the full warranty?
- No, we only issue a 3 month warranty. However, you do still have 7 days to test the item and confirm it is suitable under our 7 days returns policy. (See Terms & Conditions)
- Can I buy B-Stock, Ex-Demo or Secondhand Products via telephone mail-order or in-store?
- Ordering via our website is recommended. However, if you wish to call us we may be able to arrange collection or take your order over the phone.
- Do you supply B-Stock, Ex-Demo or Secondhand Products outside of the UK?
- No, B-Stock will only be sold to UK mainland customers and is subject to our standard delivery charges.
