Audient products are designed and built to the highest standards, using premium components designed to deliver years of reliable performance. In the event of a manufacturing defect becomes apparent during the 3-year warranty period, Audient will ensure the product is repaired free of charge.
The Limited Warranty for any product purchased on or after February 01 2021 is for a period of 3 years from the original purchase. Additionally, the 3-year Limited Warranty is retrospectively offered on any product purchased after February 01 2018.
Audient are not liable for direct or consequential loss or damage resulting from the goods and/or their use.
What do I need to do to access the warranty that comes with my product?
It’s always good practice to register your product with Audient as part of your initial product installation.
Should you experience any issues, please double check all cable connections and/or host computer / DAW set up as we find many issues are often resolved by this check.
If you still need help, then please contact the Post-Sales Support team at [email protected] , who will offer free online support.
Without exception, you will need to provide a copy of your original dated invoice or store receipt identifying the product serial number as part of the consideration of the grant of warranty.
Without proof of purchase, Audient can’t offer the 3-year Limited warranty.
Who does this Limited Warranty cover?
This Limited Warranty is offered solely to products purchased from an Authorised Audient Reseller and is not transferable to a second owner.
What does this Limited Warranty not cover?
The 3-year Limited Warranty does not cover defects arising from improper use of the product, normal wear and tear or if it’s used with an unapproved device.
The Limited Warranty is void should the serial number label have been removed, tampered with or been electronically, digitally (software) or mechanically modified in any way.
Should your product need attention outside of the 3-year Limited Warranty period, then Audient’s Distribution partners will offer a payable service option for as long as is practicable. This Limited Warranty is in addition to your statutory rights in the country of purchase.