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Jobs at GAK

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CUSTOMER SERVICE REPRESENTATIVE

We are looking for someone to join our web-sales customer service team based in Brighton. 

The Role

We are looking for an enthusiastic individual to join our on-line customer service team based in Brighton. Initial training will be done on normal working hours, Monday to Friday and will take three months. However after this period the hours will change to Tuesday to Saturday.

The GAK customer service team require a new member of staff to help service our on-line customers, deal with order problems and do various other admin tasks.

Key aspects of the job will include:

  • Taking inbound phone calls from customers
  • Replying to customer service emails
  • Manning our online chat function on our website
  • Forwarding emails to other departments
  • Communicating with the various couriers we use to resolve delivery issues
  • Using our in-house software to monitor, update and process customer orders
  • Stock checking, monitoring and updating our b-stock listings.
  • Post room duties

The ideal candidate will have:

  • Previous office/call centre work
  • Polite/confident phone manner
  • Excellent computer skills (fast, accurate typing)
  • The ability to remain calm under pressure

Training will be provided in all areas to the successful candidate. 
Salaries will dependant on experience and discussed upon application.

To apply please email an up to date C.V to alex.hill@gak.co.uk stating the job description in the subject. 




We're hiring! Do you want to be part of the ever expanding GAK team?

Temporary Warehouse Assistant - Brighton, HQ Warehouse

Two Vacancies Available. October - January.

GAK requires two motivated, positive and hardworking people to join our busy warehouse team over the Christmas period.

The ideal candidate should have some basic understanding of Musical Instrument Gear and have previous warehouse experience (although this is not essential). We are looking for someone who is both self-motivated and will work well within a close team reporting directly to our warehouse manager.

Typical activities in this position will include:

        Stock movement and management.

        Picking and preparing stock for transfer to our stores.

        Picking and transferring stock to our order packing location.

        Working with our Dispatch Team, Packing and processing customer orders.

        Participating in quarterly, weekend warehouse stock checks

All applicants should forward their C.V to max.mckellar@gak.co.uk