Customer Cancellation

Customer Right To Cancel and Customer Order Cancellation Forms

Customer Contracts Regulations 2014

Under new consumer regulations, if you purchase your product from us over the phone or online you have the right to cancel the order without any given reason as long as you contact us within 14 days of receiving your complete order. All items must be returned to us in ‘as new or showroom’ condition meaning they should show no signs of use, wear and tear or damage.

Packing Returned Items

Please retain all the original packaging for your items until you have decided to keep the goods, this is very important as an additional charge will be made for items returned without the original packaging.

If you wish to return any items within the 14 days Right To Cancel period, all items must be packed in a strong cardboard box with appropriate internal packaging to protect the items and prevent them from moving around in transit to avoid scratches or damage. GAK cannot accept responsibility for any item that is damaged due to insufficient packaging, and your return will be refused or your refund reduced if items are not packaged correctly.

Once returned to us we will process a full refund, where delivery has been charged on the original shipment we will refund our standard delivery charge but enhanced or timed delivery charges will not be refunded.

Please note the cost of returning the items to us must be covered by the customer (this does not apply to faulty goods still under warranty) and where goods have been damaged, marked or show signs of excessive testing or use (outside the normal bounds of showroom use) a charge will be made to compensate for the reduction in value.

Insure Your Return Whilst in Transit

We recommend that when arranging delivery back to us you make sure your goods are insured to their full value whilst in transit. GAK cannot accept responsibility for returned items that are damaged in transit although we will inform you as soon as we are aware of any transit damage so that you can make a claim against your chosen courier.

Please Note:

  • Custom/bespoke or special order items cannot be cancelled.
  • For Health and Safety reasons some products such as headphones, microphones, earphones, in-ear monitoring products that have been used or where the hygienic seal has been removed or broken cannot be returned unless faulty.

If you wish to exercise this right please contact us within 14 of receiving your order either by email, by phone or by post. Please click one of the links below to access a PDF with further information and a cancellation form for orders placed either over the phone or online:

Click here for a PDF for Mail Order/Telesales purchases.

Click here for a PDF for Online purchases.

Learn more about our Returns Policy here.